Return and Refund Policy

Receipt required for ALL returns/exchanges

General Merchandise and Trade Books

Returns or exchanges must be completed within 14 days of purchase.
Items must be in resalable condition with original packaging, including: tags, manuals, and registration cards (if applicable).
Computer Store Merchandise may be subject to a restocking fee of up to 15%.
NONREFUNDABLE MERCHANDISE:
- All Personal Protective Equipment (PPE) purchases are FINAL SALE including (but not limited to) face masks, hand sanitizers, and thermometers.
- ALL clearance items, medical instruments, medical books, lab coats, scrubs, reference exam books, testing books, health & beauty products, plants, rain gear, footwear, Ray-Ban Sunglasses, and Hydroflasks.
- Calculators, headphones, goggles, and voice recorders are NONREFUNDABLE once opened.

Computer Store Merchandise

All returns or exchanges must be completed within 14 days from the date of purchase.

All Laptop, Desktop, and iPad devices must be factory reset and in its original packaging before a refund is issued. A fee of 15% will be applied for any devices that are returned and are not factory reset and/or original packaging contents are missing.
All return items must be in resalable condition with original packaging, including: tags, manuals, and plastic wrapping (if applicable).

Computer Store Merchandise may be subject to a restocking fee of 15% if it does not meet our resalable condition requirements.
Defective items may be returned or exchanged if they are manufacturer-verified as defective within 14 days from the date of purchase.
NONREFUNDABLE MERCHANDISE:
- Discontinued items or devices
- Custom-configured computers
- Non-defective headphones/earbuds once opened
- Non-defective printers and ink cartridges once opened
- Software

Textbooks

Please visit Course Materials Central for full textbook return policies

RETURN/EXCHANGE DEADLINES:
- Fall, Winter, & Spring Quarters: Saturday at the end of Week 1
- Summer Session, Extension, & ELI: 3 days after the first class meeting
- E-Books: refundable within 14 days of the customer accessing the content, or 30 days after the purchase is made (without customer accessing the content), whichever occurs first. Additionally, refund requests cannot be fulfilled if more than 10% of the product has been viewed or if any page(s) of the content has been printed.
- Course material sales FINAL after the above deadlines
- Exceptions will be made to above deadlines for dropped or cancelled classes, if requested by the last day to drop a class without a “W.” A Term Audit showing the dropped class or proof of drop MUST accompany return
Course materials purchased in new condition must be returned in new condition. Materials with bent or dirty corners, spine damage, scratches, markings, or other signs of wear will be returned at the used retail price.
NONREFUNDABLE:
- Course materials with broken software seals and/or exposed access codes, course readers, SOM & Pharmacy syllabi, and all mini-block course materials.

Online Orders

We accept returns within fourteen days of purchase date. Items for return must be in saleable condition, with all original tags attached. We will not refund items that have been washed or worn. If an item arrives damaged, please contact Customer Service.

Before sending your items for a size exchange, contact Customer Service to make sure we have the size you would like.
To return your items to the Bookstore, please mail them using the service of your choice to the following address:

UC San Diego Bookstore
ATTN: Customer Service Returns
9500 Gilman Drive #0008
La Jolla, CA 92093

(858) 534-7326
customer@ucsd.edu

Please include the receipt and indicate if you would like a refund or if you would like to exchange the item for a different size. Exchanged sizes will be shipped to you at no charge. If you would like to return the original item and order a different item, you will need to send us the item for return and then place a new order on our website.

Refunds will be credited to the original form of payment when the merchandise is received at the bookstore. Please allow at least 3-5 business days for the refund to reach your account, depending on your banking institution. If you paid with a bookstore gift card we cannot return the funds to the original gift card, and a new one will be issued.

Shipping costs are not refundable. Thank you.

Returns While Learning/Working Remotely